Hibajeee Privacy Policy

Role and applicability

Hibajeee is an online gaming platform providing casino, sports betting, and live gaming services for Bangladeshi players. We respect your privacy and are committed to keeping your personal information secure.

This privacy policy explains how we collect, use, and protect your information. By using the hibajeee website and mobile application, you agree to this privacy policy.

Applicability

This privacy policy applies to:

• Hibajeee website (https://hibajeee.onl)
• Hibajeee mobile application (Android and iOS)
• Our customer support service
• Social media and marketing channels
• Any other hibajeee-related services

Our commitment

As hibajeee, we are committed to:

• Collect only necessary information
• Use your information transparently and responsibly
• Implement robust security measures
• Give you control over your information
• Comply with all applicable data protection laws

Information we collect

To provide a secure and personalized experience on hibajeee, we collect various types of information. We only collect information necessary to deliver our services.

Personal identification information

When you register on hibajeee, we collect the following information:

• Basic information: Full name, date of birth, gender
• Contact information: Email address, mobile number, postal address
• Account information: Username, password (encrypted), security questions
• Identity verification: National ID card, passport, driving license
• Image: Photo of your ID, selfie (for KYC purposes)

Financial information

We collect the following financial information for transaction processing:

• Mobile banking account number
• Bank account details
• Payment card information (last 4 digits)
• Transaction history and amounts
• Crypto wallet address (if applicable)

Technical information

We automatically collect some technical information to improve your experience:

• IP address and geographic location
• Device information (model, operating system, browser)
• Cookies and similar tracking technologies
• Website usage data (page visits, clicks, time)
• Log files and server data

Gaming activities

Information related to your gaming experience:

• Game history and betting records
• Win-loss statistics
• Bonus and promotion usage
• VIP status and loyalty points
• Favorite games and settings

Contact information

When you contact us:

• Customer support chat and email
• Phone call recording (for quality control)
• Social media interaction
• Surveys and feedback

How we use your information

Hibajeee uses your personal information for various legitimate purposes. We only use information for necessary purposes and with your consent.

Service provision and management

• Create and manage account
• Identity verification (KYC/AML compliance)
• Verify age and eligibility
• Providing gaming services
• Processing deposits and withdrawals
• Provide bonuses and promotions

Security and fraud prevention

• Detect and prevent fraudulent activity
• Multiple accounts detected
• Monitor suspicious transactions
• Prevent money laundering
• Fulfill legal obligations
• Enforcing terms and conditions

Personalization and improvement

• Customize content and offers according to your preferences
• Enhancing gaming experience
• Provide relevant recommendations
• Optimizing website and app performance
• Analyze user behavior

Communication and marketing

• Sending important account notifications
• Send transaction confirmations
• Informing about new games and promotions
• Sending newsletters and updates (with your consent)
• Providing customer support

Responsible gaming

• Identify problem gambling behavior
• Enforce self-exclusion and limits
• Supporting at-risk players
• Ensuring protection of minors

Legal compliance

• Cooperating with regulatory authorities
• Comply with legal requests and subpoenas
• Resolve disputes
• Audits and compliance reporting

Type of information	Purpose of use	Legal basis
Identity information	Account creation, verification	Contract fulfillment
Financial information	Payment processing	Contract fulfillment, legal obligations
Gaming data	Service provision, analytics	Legitimate interests
Marketing information	Promotional communications	Consent

Cookies and tracking technologies

Hibajeee uses cookies and similar tracking technologies to improve your browsing experience and optimize our services.

What are cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you and remember your preferences.

Types of cookies we use

1. Essential cookies

These are essential for the website's basic functionality:

• Login session management
• Security and fraud prevention
• Load balancing
• Save preferred language

2. Performance cookies

These help us understand and improve our website's performance:

• Measure page loading time
• Error and bug tracking
• Analyze user interactions
• Popular feature identification

3. Functional cookies

These provide a personalized experience:

• Remember your preferences and settings
• Display theme (dark/light mode)
• Save game preferences
• Chat widget personalization

4. Targeting/advertising cookies

These are used to deliver relevant ads and offers:

• Track your interests
• Measure ad performance
• Show personalized promotions
• Retargeting campaigns

Third-party cookies

We use the following third-party services that may set cookies:

• Google Analytics: Website traffic analysis
• Facebook Pixel: Ad optimization
• Payment processor: Secure transactions
• Live chat software: Customer support

Managing cookies

You can control and delete cookies:

• Through your browser settings
• Using our cookie consent banner
• From your account preferences

Other tracking technologies

In addition to cookies, we use:

• Pixel tags: To track email open rates
• Web Beacons: Monitor user behavior
• Local storage: Save settings
• Device fingerprinting: To detect fraud

Information sharing and disclosure

Hibajeee respects your privacy and we do not sell your personal information to third parties. However, we may share your information under certain circumstances.

When we share information

1. Service providers

We share information with trusted third parties who provide services on our behalf:

• Payment processor: To process deposits and withdrawals
• KYC service provider: To verify identity
• Game provider: To provide casino games
• Cloud hosting: Data storage and server management
• Email service: Send communications
• Analytics provider: To analyze data
• Customer support tools: Provide support

All these service providers are bound by strict confidentiality agreements and may only use your information for specific purposes.

2. Legal obligations

We may disclose your information if:

• Required by law
• Receive a court order or subpoena
• Regulatory authority request exists
• Required by national security or law enforcement agencies

3. Business transactions

If hibajeee is merged, acquired, or sold, your information may be transferred as part of the business assets. We will notify you in advance of any such change.

4. Fraud prevention

We may share information with the necessary authorities to prevent fraud, money laundering, and other illegal activities.

5. With your consent

In any other case, we will share information with your explicit consent.

What we don't share

• We do not sell your personal information
• We do not rent information to third-party marketers
• We do not share your password or financial details (unless legally required)
• We do not disclose sensitive information without consent

International data transfers

Hibajeee provides services globally. Your information may be stored and processed on servers outside Bangladesh. We ensure all international transfers are completed with appropriate security measures.

Data protection and security measures

Protecting your personal information is hibajeee's top priority. We apply industry-standard security technologies and best practices to protect your information from unauthorized access, alteration, disclosure, or destruction.

Technical security

Encryption

• SSL/TLS encryption: All data transmissions encrypted with 256-bit SSL certificate
• Data-at-rest encryption: All sensitive information stored in the database is encrypted
• Password hashing: Your password is hashed with bcrypt algorithm
• End-to-end encryption: For sensitive communications

Access control

• Two-factor authentication (2FA) support
• Role-Based Access Control (RBAC)
• Strong password policy
• Automatic session timeout
• IP whitelisting (for administrative access)

Network security

• Firewall protection
• DDoS protection
• Intrusion Detection System (IDS)
• Regular security audits
• Penetration testing

Organizational security

Employee training

• Regular privacy and security training
• Strict confidentiality agreements (NDA)
• Limited data access (for authorized personnel only)
• Regular security awareness campaigns

Incident response

• 24/7 security monitoring
• Incident response plan
• Rapid breach notification protocol
• Forensic analysis capability

Compliance & certification

Hibajeee follows the following standards and regulations:

• PCI DSS (Payment Card Industry Data Security Standard)
• GDPR (General Data Protection Regulation) policy
• ISO 27001 information security standard
• Bangladesh Digital Security Act

Regular backups

• Daily automatic backups
• Geographically distributed backup storage
• Encrypted backup files
• Disaster recovery plan

In case of data breach

If we detect a data breach that may affect your information:

• We will begin an investigation immediately
• Determine the extent of the breach
• We will notify affected users promptly
• We will notify the necessary authorities
• We will take steps to prevent future breaches

Your rights and preferences

Hibajeee respects your control over your personal information. You have various rights regarding your information.

Your fundamental rights

1. Right of access

You can request a copy of your personal information. We will fulfill your request within 15 working days.

2. Right to rectification

If your information is incorrect or incomplete, you may request to update or correct it.

3. Right to erasure

You can request deletion of your personal information ("right to be forgotten"). However, some information may need to be retained for legal obligations.

4. Right to restrict processing

In certain circumstances, you may request to restrict the processing of your information.

5. Right to portability

You can receive your information in a structured, commonly used format and transfer it to another service provider.

6. Right to object

You can object to the processing of your information for specific purposes, such as direct marketing.

7. Right not to be subject to automated decisions

You have the right not to be subject to decisions based solely on automated processing.

Exercise your rights

To exercise your rights, you can:

• Log in to your account settings
• Email us: [email protected]
• Submit a customer support ticket
• Contact via live chat

Account control

Privacy settings

From your account you can control:

• Communication preferences (email, SMS)
• Marketing subscription
• Cookie preferences
• Data sharing permissions
• Visibility settings

Close account

You can close your hibajeee account at any time. When you close your account:

• Your profile and information will no longer be active
• Remaining balance will be refunded
• Some information may be retained for legal reasons
• Recovery possible within 30 days

Marketing preferences

You can opt out of marketing communications at any time:

• Click the unsubscribe link at the bottom of each email
• Go to account settings
• Email us with your opt-out request

Please note: Even if you opt out, you will still receive important transactional and service-related emails.

File a complaint

If you believe we have not handled your personal information properly, you may:

• Contact us first to resolve the issue
• Lodge a complaint with our Data Protection Officer
• File a complaint with the applicable data protection authority

Children's privacy

Hibajeee is committed to protecting minors. Our services are only for those aged 18 or above.

Age restrictions

• We do not knowingly collect information from children under 18 years of age
• All users must verify their age
• We investigate suspicious accounts
• Minor accounts are closed immediately

If we discover information from minors

If we discover that we have inadvertently collected information from someone under 18 years of age, we will:

• Will suspend account immediately
• Delete all personal information
• We will refund any deposits
• We will block future access

For parents and guardians

If you believe your child has provided personal information on hibajeee, please contact us immediately. We will take prompt action.

Contact and updates

Contact us

Feel free to contact us with any questions, concerns, or requests regarding privacy:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Available on website (24/7)
• Support ticket: From your account
• Phone: Available in your account panel

Policy updates

We may update this privacy policy from time to time. In the event of any changes:

• Updated policy will be published on this page
• The "Last Updated" date will be changed
• Email notifications will be sent for important changes
• Your continued use implies consent to the new policy

Additional resources

For more information, see:

• Terms and Conditions
• Responsible gaming policy
• Frequently Asked Questions